FAQS

How long is your shipping time?

United States：

Processing time: 1-5 business days

Shipping time: 10~15 Business Days（USPS standard shipping time: https://www.usps.com/）

Canada：

Processing time: 1-5 business days

Shipping time: 10~20 Business Days （USPS standard shipping time:https://www.usps.com/）

Australia:

Processing time: 1-5 business days

Shipping time: 6~10 Business Days （USPS standard shipping time:https://www.usps.com/）

United Kingdom:

Processing time: 1-5 business days

Shipping time: 7~15 Business Days （USPS standard shipping time:https://www.usps.com/）

Take an order to the United States as an example:
Estimated Whole Arrival Time= Order Processing Time (1-5 business days) + Shipping time ( 10-20 business days )

For example, if You place an order to the United States, it will take 1-5 business days to process and then 10-20 business days to ship. So, you can receive it within 11-25 business days.

To achieve this, we partner with a wide variety of merchants and product artisans around the world who offer only the highest quality products at a great value. 

Where is my order now?

To track your order, please go to

https://www.17track.net/en

https://www.usps.com/

Enter your tracking number and you can track your order.


What’s my tracking number?

After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.


What’s the status of my order?

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 5 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en

Enter your tracking number and you can track your order.


I have not received any confirmation email.

For this matter, please send an Email to support@onkepe.com

Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

I want to return or refund!

For return product or refund, please read our Return Policy first.

If you insist, please send an Email to support@onkepe.com

Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.


How to apply discount?

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email: support@onkepe.com